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Step 1: |
Once you are on the phone with a
member of our support team, you will be directed back to this page
after your support representative provides you with a unique
connection code. You will then enter the code in the field below and
click the Click Here button to initiate the screen-sharing session. | |
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Step 2: |
You are prompted to download a
small virus-free plug-in. | |
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Step 3: |
With your permission, your support
representative can view your screen and share control of your mouse
and keyboard. | |
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Step 4: |
You are in full control of your
computer at all times. You always have overriding control of your
mouse and keyboard, and you can end the screen-sharing session at
any time. |